D&D Glocal Enterprise PRIVACY POLICY
Updated and Effective as of: 20th March 2024
D&D Glocal Enterprise, operator of Cik Manis, respects your concerns about privacy and value the relationship we have with you.
When you visit our websites www.cikmanis.com empowered by our SaaS service provider, SHOPLINE (“SHOPLINE”), we may collect and use personal information about you (including your employees and/or persons who act on your behalf). We may also collect and use personal information from you if you visit or purchase on the Platform. We are fully aware of the importance of personal information to you and we are committed to ensure integrity and security of the Platform. This Privacy Policy describes the types of personal information we collect about you, how we use the information, with whom we share it, and the choices available to you regarding our use of the information.
This Privacy Policy will help you understand the following:
What We Collect
Information You Provide
How We Use Personal Information
How We Use “Cookies” And Other Similar Tracking Technologies
How We Process, Share, Transfer And Disclose Personal Information
Your Rights and Choices
How We Protect Personal Information
How We update this Privacy Policy
How To Contact Us
What We Collect
We may obtain personal information about you from various sources. We may collect this information when you provide it on or via the Platform, WhatsApp or when you access and/or use our social media/ social networking pages (or their relevant platforms or corresponding mobile applications, e.g. Facebook, Instagram). Our products are available for sale in many department stores. When you visit the Platform, our social media/ social networking pages (or their relevant platforms or corresponding mobile applications), we may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs and web beacons.
Information You Provide
You may choose to provide personal information to us in a number of ways, such as when you sign up on the Platform, or when you make a purchase on the Platform, or via our social media (or their relevant platforms or corresponding mobile applications). The types of personal information you may provide to us, if applicable, include:
Contact information (such as name, postal address, email address, mobile phone or other phone numbers, mobile service provider);
Age and date of birth;
Gender, preferred language;
Ethnicity, gender, preferred language;
Username and password
Payment information (such as your payment card number, expiry date, delivery address, and billing address);
Purchase history;
Product preferences and communication channel preferences;
Content you provide (such as photographs, videos, reviews, articles, survey responses and comments);
Information provided to us when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information described on the social media network or application sign-up page, or your geo-location details when using one of our mobile applications);
Device identifiers, such as information about your device like your MAC address, IP address, or other online identifiers.
It is voluntary for you to provide your personal information to us, but certain services and promotions may not be available to you if you do not provide your personal information.
How We Use Personal Information
We may use the information you provide for the below purposes:
Send you promotional materials or other communications;
Provide requested information and services to you;
Contact you to follow up or confirm your orders, appointments, returns, or refunds and to send you other non-marketing communications related to products and services we provide to you;
Process your payment and/or transactions;
Create and manage your account, including access to your purchase history;
Respond to your inquiries;
Tailor ads on the Platform, social media platforms and elsewhere to your interests and history with us;
Communicate with you about, and administer your participation in, special events, contests, sweepstakes, campaigns (if any), surveys and other offers;
Operate and communicate with you about our social networking
Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our products and services; managing our communications; analyzing our products; performing market researches, data analytics and customer relations management programs, and performing accounting, auditing and other internal functions);
Comply with applicable legal requirements, relevant industry standards and our policies;
To avoid duplication and ensure accuracy of your Information, periodically conduct data cleansing, linking or merging of our records, either internally or through our service providers.
We also may use the information in other ways for which we provide specific notice at the time of collection.
If you provide us with your personal information, we intend to use it for direct marketing purpose to offer or advertise the availability of our goods and/or services. However, we may not use your personal information for such purpose unless we have received your consent to our intended use.
All types of personal information listed in the section "Information You Provide" above may be used by us in direct marketing if you provide such information to us and you expressly consent to such use in writing.
Direct marketing communications may be sent to you through various channels, including by telephone, post, email, SMS, through mobile apps, online apps, social media platforms and other online means. Upon your consent, the personal data you provided in the form, or the personal data you provided at the time when you consented to the said subscription, would simultaneously be used by us for that marketing purpose. Our handling of any data transfer issues concerned under this paragraph would remain consistent with what is provided in this Privacy Policy.
If you do not wish us to use your personal information in direct marketing, you may opt out of our direct marketing at any time by following the procedures set out in the section “Your Rights and Choices” below. We must, without charge to you, cease to use your personal information in direct marketing if you so require.
How We Process, Share, Transfer And Disclose Personal Information
(1) Process
Certain features of the Platform may be provided by our third-party partners, and we may entrust partners (including technical service providers) with the processing of certain personal information of you. For example, when you use auto-payments feature, we may ask third-party payments companies to process your credit card information so that to charge you relevant services fee as directed by you; when SHOPLINE Payments is used, we may ask third-party services providers which can facilitate in “Know Your Client” and transaction monitoring and risk management, to process your and your customers’ personal information. We will sign confidentiality agreements with the third-party services providers to govern purposes of data processing, process period, and the responsibilities of both parties, and will ask the partners to process data in accordance with our requirements and this Privacy Policy. If you do not agree the partners to collect personal information necessary for the provision of relevant services, you or your customers may not be able to use the relevant services.
(2) Sharing
We do not share personal information with any third parties unless one or more of the following circumstances exist:
At your request, or with the prior explicit authorization or consent of you;
Related to performance of our obligations under laws and regulations;
Directly related to national security or national defense security;
Directly related to public safety, public health and major public interests;
Directly related to criminal investigation, prosecution, trials and enforcement;
For the purpose of safeguarding the life, property and other major legitimate rights and interests of you or any other person, but it is difficult to obtain the consent of that person;
The personal information involved is disclosed to the public by you;
The personal information involved is collected from lawfully and publicly disclosed information.
Sharing with SHOPLINE and affiliated companies of SHOPLINE: In order to provide you with SHOPLINE products and services, to make recommendation that may be of interest to you, to troubleshoot accounts issues, and protect the personal and property safety of our affiliated companies or other users or the public, you acknowledge and agree that we may share your and your customers' personal information with our affiliated companies. We will only share personal information to the extent necessary and are bound by purposes as specified under this Privacy Policy. If we share sensitive personal information or our affiliated companies use and process the personal information for different purposes, we will seek authorization and consent from you again.
Sharing with our third-party partners: We will only share personal information for lawful, legitimate, necessary, specific and explicit purposes, and will only share personal information necessary to provide relevant services to you or your customers. We will not share personal information that can identify you, unless otherwise permitted by laws or regulations. Generally, these third-party partners are also data controllers who will process personal information in their own accounts after obtaining the consent of you. Such partners may have their own separate privacy policies and user agreements.
(3) Transfer
In principle, we will not transfer control of personal information to any third parties, except in the following circumstances:
At the request of the personal information subject, or with your prior express authorization or consent;
Related to performance of our obligations under laws and regulations;
Directly related to national security or national defense security;
Directly related to public safety, public health and major public interests;
Directly related to criminal investigation, prosecution, trials and enforcement;
For the purpose of safeguarding the life, property and other major legitimate rights and interests of you or any other person, but it is difficult to obtain the authorization and consent of that person;
The personal information involved is disclosed to the public by you;
The personal information involved is collected from lawfully and publicly disclosed information;
Transfer in the event of a change of operational entities following an acquisition, merger, reorganization or bankruptcy.
Note: If transfer is necessary due to the above reasons, we will inform you of the purpose and type of transfer and transferee of the information before the transfer (we will also let you know if sensitive information is involved) and obtain your consent to such transfer, except as otherwise provided by law or regulation. The transferee will continue to perform personal information related obligations hereunder. If we go bankrupt or cease operation and there is no transferee, we will delete or anonymize your personal information.
(4) Public disclosure
In principle, we will not disclose your personal information to the public or undefined groups, except that we may disclose your personal information based on our agreement with you or according to applicable laws and regulations.
How We Protect Personal Information
We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.
For how SHOPLINE retains and protect personal information, please refer to Privacy policy (shopline.com).
How We Update This Privacy Policy
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on the Platform to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.
How to Contact Us
If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at ddglocal@gmail.com
Discrepancies
If there is any conflict between the English and the Chinese versions of this Privacy Policy, the English version shall prevail.
